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Service Coach

Louisville, KY US

The Service Coach partners with the Managing Partners, store Managers, Training Coordinators, Regional Training Managers and Market Partners to support Legendary Service, Training and People Development in each of their markets.

The Service Coach is responsible for:
• Coach and develop Service Managers, Assistant Service Managers and Front-of-House Key Hourly’s.
• Plan and facilitate Service Manager and Training Coordinator conference calls.
• Plan and facilitate Service Manager and Training Coordinator round tables.
• Support Host systems.
• Role Model and train Texas Roadhouse’s Operational Goals, Kent’s Top Ten and Mission Statement.
• Plan and Facilitate Mission Statement University (MSU) rollout.
• Plan and facilitate Service Manager and Kitchen Manager Universities.
• Assist Market Partners with the selection of Service Manager of the quarter.
• Assist with alcohol training and compliance for all stores.
• Ensure proper sanitation and safety guidelines are met and adhered to in all stores.
• Partner with the People Department to educate all managers, keys and MIT’s on how to properly interview, select and conduct reference checks on legendary applicants.

Service Manager Development
• Coaches Leader at the Door.
• Coaches Service Managers on opening and shift routines.
• Coaches Service Managers on proper scheduling, team sheet and staffing pars.
• Partners with Service Managers on Assistant Manager, Key Hourly and Training Coordinator development – includes use of development work book.
• Coaches Service Manager on driving sales through Service with Heart, building regulars and partnering with the stores Local Store Marketer.
• Partners with Managing Partner and Market Partner to set development and sales goals for Service Manager.
• Partners with Service Manager to ensure passion, partnership, integrity and fun w/purpose are executed on each shift.

Training Coordinator Development
• Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators.
• Teach and supports both Back-of-House and Front-of-House training systems.
• Teach and role model Texas Roadhouse’s method of training; Tell, Show, Do, and Review.
• Drive the Champs program in Back-of-House and Front-of-House.
• Assists with the development and training of teams to teach the Texas Roadhouse Train the Trainer class.
• Set quarterly goals with TCs that align with the Management team’s goals.
• Partner with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings.

New Store Openings
• Partners with store managers to develop new store opening coordinators and trainers.
• Leads and coordinates new restaurant openings.
• Interviews and hires all opening trainers and compiles training team for all new store openings.
• Supports opening management teams in their preparation for the opening.
• Supports opening management teams during and after the opening process.
• Conducts evaluations of opening trainer staff.
• Cross-trains opening trainers and oversees their development.
• Writes schedules for all opening trainers during new restaurant opening.

Training Centers
• Assists in the selection and development of each Market Partner’s Training Center.
• Conduct training center validations.
• Partner management team, Front-of-House and Back-of-House training coordinators, trainers and Managers in Training (MIT’s) on their development in the training center.
• Works with the Training Center’s management teams to validate all facets of operations are being taught.
• Validate that the Manager in Training’s (MIT) schedules fulfill current training guidelines.
• Partner with Training Center during MIT orientation.
• Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Accountability - Taking responsibility for one's actions and the consequences that result from those actions. Refraining from making excuses for failures and from blaming others for mistakes.
• Integrity - Possessing principles and values that guide one to behave in a fair and honest manner. Demonstrating sound business ethics. Stepping forward and taking a stand for what is right when made aware of unethical behavior by others.
• Multi-Tasking - Effectively performing multiple responsibilities simultaneously and/or frequently moving from one activity to another without losing focus. Being able to perform a variety of tasks without becoming overwhelmed or confused or forgetting to complete an assignment.
• Stress Tolerance - Working effectively under stressful circumstances. Utilizing appropriate strategies to manage stress-related responses. Maintaining composure and being able to think clearly when in demanding or hectic situations.
• Work Ethic - Setting high standards for one’s own work rather than solely following those that are expected. Demonstrating a commitment to and pride in one’s work by working diligently to complete tasks and achieve goals

Education: High school diploma or GED required, Bachelors Degree preferred

Experience: 2 + years restaurant management experience

Computer Skills: Word, Excel, PowerPoint

Other Skills:

• Excellent understanding of the role and job description of each manager, Training Coordinator and Key Hourly.
• Must be organized, detail oriented, and self-motivated.
• Flexibility with partnerships and schedules.
• Good communication and listening skills are a must.
• Excellent understanding of our culture and core values.
• The ability to give honest feedback to a Market Partner, Managing Partner and Manager to ensure we are executing legendary training and development in our stores each and every day.

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Texas Roadhouse(r) is an equal opportunity employer and all qualified applicants are considered without regard to race, religion, color, age, gender, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status.

Additional Info:
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